• Join a rapidly scaling company with proven enterprise traction and premium positioning
• Work with sophisticated brand and marketing leaders from top-tier companies
• Be part of redefining corporate gifting from transactional to strategic brand touchpoints
• Opportunity to build customer marketing function from the ground up as we scale
• Competitive compensation, equity, and comprehensive benefits

Customer Advocacy & Storytelling

• Develop and execute comprehensive customer reference programs including case studies, video testimonials, and success stories

• Partner with our enterprise clients to showcase measurable impact and ROI from their &Open campaigns

• Create compelling customer narratives that demonstrate our core value propositions

Content & Campaign Development

• Build a relationship with customers who are open to creating customer-centric content across multiple formats (written case studies, video testimonials, webinars, podcasts)

• Collaborate with our brand, account management and demand gen functions to integrate customer stories into broader marketing campaigns

• Develop customer speaking opportunities at industry events and conferences

Customer Events & Community Building

• Plan and execute customer appreciation events, user conferences, and exclusive brand leader gatherings

• Build a thriving community of &Open advocates who can share best practices and network

• Create community and personalized experiences that reinforce our premium brand positioning

Retention & Expansion Marketing

• Partner with Customer Success on retention campaigns and expansion opportunities

• Develop nurture programs that showcase new features and use cases to existing customers

• Create customer lifecycle marketing that drives deeper platform adoption amongst customers

Partnership Marketing

• Collaborate with Sales and Customer Success teams to identify expansion and upsell opportunities

• Work with Product to ensure customer feedback influences product roadmap and positioning

• Partner with Brand team to ensure all customer marketing aligns with our premium, sophisticated brand voice

Experience

• 3-5 years in customer marketing, advocacy, or community roles, preferably at B2B SaaS companies

• Proven track record of developing customer reference programs that drive pipeline and revenue

• Experience working with enterprise customers and complex sales cycles

• Background in brand-forward or premium positioning preferred

Skills

• Exceptional storytelling and content creation abilities across multiple formats

• Strong project management skills with ability to manage multiple customer relationships simultaneously

• Data-driven mindset with experience measuring and optimizing customer marketing programs

• Event planning and community building experience

Mindset

• Deep appreciation for brand quality and attention to detail (you understand why "the cut of the t-shirt matters")

• Relationship-building superstar who can work with C-level executives and brand leaders

• Strategic thinker who sees customer marketing as integral to overall brand strategy, not just lead generation

• Collaborative team player who thrives in a fast-growing, premium-positioned company

• Competitive Salary
• Hybrid Working Model
• Company Pension
• Healthcare cover
• 25 days Annual Leave + 2 Company Days 
• Maternity and Paternity Paid Leave
• Exciting experience in a fast-paced start-up environment
• Employee Stock Options Plan